These Terms and Conditions apply to everything supplied (wines, goods or services) by Clarion Wines Ltd (the Company) to you (the customer).  They are available on request and on our website (www.clarionwines.co.uk).  By placing an order, you confirm you are at least 18 years of age.  In paying an invoice, you accept Clarion Wines Ltd's Terms and Conditions of Business.

  1. Prices – All prices are in Sterling and are quoted per case unless otherwise stated.  Prices may be quoted either In Bond, Duty Paid excluding VAT or Duty Paid including VAT, and this will be made clear on individual offers.  Clarion Wines Ltd reserves the right to alter prices at any time.  If we mistakenly under-price a wine or a service we will not be liable to provide that wine or service at the stated price.  Prices are subject to currency and market variations, and to changes in duty and VAT, and may be changed accordingly.

  1. Ex Cellars purchases are subject to separate terms and conditions, to be agreed upon at the time of sale.

  1. En Primeur purchases – En Primeur wines are quoted In Bond Delivered, and therefore exclude duty and VAT. Payment terms remain as detailed below, while delivery will be made following shipment and payment of duty, VAT and any other charges (see paragraph 6 below). 

  1. Offers – All wines are offered subject to availability, and all offers are made E & O E.  Clarion Wines Ltd (the Company) reserves the right to defer the date of delivery, or to cancel all or part of an order, when obliged to do so by circumstances beyond the Company’s reasonable control.

  1. Payment – All invoices are for settlement within 30 days of the invoice date.  Payment may be made by cheque, credit/debit card (Visa/Mastercard) or transfer (HSBC Bank PLC, 25 Notting Hill Gate, London W11 3JJ; sort code 40-05-09; account number 71402463; BIC/Swift code HBUKGB4141N; IBAN GB26 HBUK 400509 71402463; account name Clarion Wines Ltd).  The Company reserves the right to charge monthly interest at 2% above the base rate of HSBC Bank plc on any overdue accounts.

  1. Charges – Where charges are incurred on In Bond purchases (bottling charges for halves, magnums and/or double magnums; In Bond transfer fees and/or delivery as applicable, duty and VAT at the prevailing rate on clearance from Bond), these must be settled by cheque, debit card or transfer, prior to transfer or delivery of stock.

  1. Delivery – Orders with a value of £250 including VAT or more will be delivered free of charge to any single UK mainland address.  Orders below this value, or orders with multiple deliveries where individual deliveries carry a value below £250 including VAT, will attract a charge of £15 including VAT per delivery.  Next day deliveries may attract a surcharge.  Whilst we do everything we can to deliver according to dates and times agreed, we will not be held liable for failure to do so due to circumstances beyond our reasonable control.

  1. Breakages & Short Deliveries – Any breakages or short deliveries must be noted on the delivery note at time of delivery, and notified to us immediately.  We will not accept responsibility for any breakage or shortage not notified within 14 days.  Breakages and packaging must be retained for inspection by the carrier.

  1. Quality and Condition – All wines are offered in good faith and, where applicable, are sold ‘as described’ at the time of the offer.  Any issues must be reported within 14 days of recorded proof of delivery.  We will credit you in full, at the invoice value, for any bottle(s) proven not to be ‘as described’ if the bottle(s) in question is returned to us within 14 days of the recorded proof of delivery.  Clarion Wines Ltd will accept no liability for any condition related issues reported after 14 days of recorded proof of delivery.  The maximum liability accepted by Clarion Wines Ltd is for the invoiced value of the individual bottle or case which is proven not to be ‘as described’.  Clarion Wines Ltd is not however responsible for wines which prove to be corked, faulty, inauthentic or out of condition, or which have been stored for too long and/or inappropriately.  Whatever your reasons for buying wines from us (for example private consumption, addition to or completion of a collection, inclusion in a tasting and/or dinner etc) Clarion Wines Ltd is not liable for any losses which may arise from a corked, faulty, inauthentic or out of condition wine.

  1. Title – All wines remain the property of Clarion Wines Ltd until payment has been received in full.  Title in goods remains with Clarion Wines Ltd until any debts due to Clarion Wines Ltd are paid in full.

  1. Export – Wines purchased for export will be made available for collection by, or may be delivered to, a shipping agent.  You are then free to make independent arrangements with your shipping agent, at your own risk and liability.  The Company’s liability will cease from the moment of collection, or of accepted delivery.  At our discretion, the Company may defray the shipping cost, but in so doing, does not incur any liability for the stock while in transit.

  1. Law – These Terms and Conditions are subject to the laws of England and Wales.  They do not affect your statutory rights as a consumer.  Any dispute must be resolved in the English courts.  These Terms and Conditions may be amended.

  1. Privacy and Data Protection – Clarion Wines Ltd has a Privacy Policy, as below.  The Company complies, and expects its customers to comply, with the obligations imposed under the UK’s Data Protection Act, including the GDPR.  The Company relies on its customers to provide details of any changes to their personal data held by the Company (principally name, address, contact telephone number(s) and delivery instructions).  The Company is registered with the Information Commissioner (our Data Protection Registration reference: ZA343266).


Clarion Wines Ltd

25th May 2018



Clarion Wines Ltd Privacy Notice

Clarion Wines Ltd (“the Company”) is committed to protecting your personal data and complying with data protection legislation, including the General Data Protection Regulation. This Privacy Notice explains why we collect and how we process personal data and how to contact us if you have any queries or would like to manage your personal data.

We promise:

     •           to keep your personal data safe and secure;

     •           not to sell your personal data;

     •           to allow our clients to review their marketing preferences at any time.


What personal data do we collect and why do we process it?

We process the following personal data in the course of running our business:


We collect the individual names, contact details and payment details of our suppliers in order to administer contracts which we have with them and to provide services to our clients.


We collect the names, contact details and regular delivery instructions (including details of bonded accounts where relevant)  of our  clients to enable us to tell you about the goods (for example, wines) and services (for example, tastings and dinners) which we have to offer and, in the event that you place an order, to enable us to fulfil that order.  We rely on our clients to keep us updated with any changes they may wish to make to these details.


How do we hold this data?

We hold this information on our secure servers, and on hard copies of invoices and delivery notes which are held on file and stored in a secure office environment. Access to the servers and to the records is restricted to the employees of the Company.

We  hold this information for as long as we are required to by law, for as long as is necessary in order to fulfil our obligations under contracts that we have with you, to maintain a record system of stock deliveries and/or transfers, and to meet our legitimate business purposes.


Do we hold your debit or credit card details on record?

No, we accept payment by debit or credit card but do not hold a record of these details.


Do we share your personal data?

We will only share your personal data in order to:

     • fulfil any orders you place with us;

     • process any payments you make;

     • arrange deliveries and/or transfers to your bonded storage (a third party carries out deliveries on behalf of the Company).

Third parties which process personal data on our behalf only do so in line with our instructions and are required to treat your personal data with the same levels of protection as us.

We do not transfer any personal data outside the EU.


Do we sell or otherwise share your data with any third parties for marketing purposes?



Your rights

You have rights as an individual which you can exercise in relation to the personal data we hold about you, including the right to request a copy of the information we hold about you and the right for it to be corrected or deleted. You can read more about these rights by visiting the Individual Rights section of the Information Commissioner’s website: www.ico.org.uk

You also have the right to lodge a complaint about how your data is processed with the Information Commissioner’s Office. To find out more, visit the Make a Complaint section of the same website.


Changes to our Privacy Notice

We may make changes to this Privacy Notice, however, the current version will always be available on our website (www.clarionwines.co.uk) or on request. This Notice was last updated on 25th May 2018.


How to contact us

The data controller is Clarion Wines Ltd, which is registered with the Information Commissioner (registration number ZA343266).

If you have any questions about this Privacy Notice or how and why we process data please contact us at:

Clarion Wines Ltd

Barley Mow Centre

10 Barley Mow Passage


Telephone: +44 20 8747 2069

Email: info@clarionwines.co.uk



25th May 2018